Servicing for New Cars

ItsThatGuy

I have always use the dealership, even for my now used car.

I’ve found non branded workshops to be hit and miss, whereas the branded ones have a reputation to protect and I know they have the tools to do the job correctly

marty

Up until recently I've had my Mitsubishi serviced by the dealership at a very high price considering that it's only done 28000Klm so I took to a large Service company & yes it was cheaper but for the first time in 6 years I found oil leaking on my driveway so I took it back to them & they said to leave it with them . when I came to pick it up they said that they had put the wrong seal in my car. I honestly believe that the price we pay for a brand new car we should get 3 years free servicing & a guarantee that all parts have been changed & not just stuff that was laying around the workshop.

Ziah

After a big-name non-dealer killed a previous vehicle with poor servicing (they left a gasket out and the engine blew up within days - they refused to accept responsibility and I had no money to take them to court), I will never, ever use a non-dealer for servicing my car ever again.

Sandy30278875

I do trust them to do a good job but they do their charges are really high but if things go wrong usually they do step up. That gives me a piece of mind.

Thinkhard

The pros: Buying a brand new cars are recommended to receive the car services such as oil change, if the engine is running well and etc.. This will assist with the log book which the value’s of the car will not decrease in price too excessively. In additional, especially, when the car requires to have a recall for a check up - that is a must; to bring back to the dealership.

The cons: By bringing the car to dealership for oil change - do they change the oil or just top it up or just keep the same cause the oil’s colour looks
ok? Do they really check all of the area which needs to be change? Maybe 🤔 /maybe not.

[For the local shop]
Pros: it depends on which local shop you bring your brand new car to but usually, you can have a choice of which brand of oil you would like to change the oil in your car - for a car person - I do not mind spend the money to make sure my car receive the best products, which the cost to purchase the product is expensive. However with the labour from the mechanic - it is way cheaper than dealership.

Cons: local shop may at time does not allow you to choose the brand of the product you request for.


In conclusion: local will always be cheaper with not only labour but products as well because you will be the one decide which brand you want the mechanic to replace/ rebuild/ change.

Thinkhard

The pros: Buying a brand new cars are recommended to receive the car services such as oil change, if the engine is running well and etc.. This will assist with the log book which the value’s of the car will not decrease in price too excessively. In additional, especially, when the car requires to have a recall for a check up - that is a must; to bring back to the dealership.

The cons: By bringing the car to dealership for oil change - do they change the oil or just top it up or just keep the same cause the oil’s colour looks
ok? Do they really check all of the area which needs to be change? Maybe 🤔 /maybe not.

[For the local shop]
Pros: it depends on which local shop you bring your brand new car to but usually, you can have a choice of which brand of oil you would like to change the oil in your car - for a car person - I do not mind spend the money to make sure my car receive the best products, which the cost to purchase the product is expensive. However with the labour from the mechanic - it is way cheaper than dealership.

Cons: local shop may at time does not allow you to choose the brand of the product you request for.


In conclusion: local will always be cheaper with not only labour but products as well because you will be the one decide which brand you want the mechanic to replace/ rebuild/ change.

Thinkhard

The pros: Buying a brand new cars are recommended to receive the car services such as oil change, if the engine is running well and etc.. This will assist with the log book which the value’s of the car will not decrease in price too excessively. In additional, especially, when the car requires to have a recall for a check up - that is a must; to bring back to the dealership.

The cons: By bringing the car to dealership for oil change - do they change the oil or just top it up or just keep the same cause the oil’s colour looks
ok? Do they really check all of the area which needs to be change? Maybe 🤔 /maybe not.

[For the local shop]
Pros: it depends on which local shop you bring your brand new car to but usually, you can have a choice of which brand of oil you would like to change the oil in your car - for a car person - I do not mind spend the money to make sure my car receive the best products, which the cost to purchase the product is expensive. However with the labour from the mechanic - it is way cheaper than dealership.

Cons: local shop may at time does not allow you to choose the brand of the product you request for.


In conclusion: local will always be cheaper with not only labour but products as well because you will be the one decide which brand you want the mechanic to replace/ rebuild/ change.

PGS

For the current car, the dealer wanted nearly $400 for the basic service, local garage was under $200. Easy choice.

Thinkhard

The pros: Buying a brand new cars are recommended to receive the car services such as oil change, if the engine is running well and etc.. This will assist with the log book which the value’s of the car will not decrease in price too excessively. In additional, especially, when the car requires to have a recall for a check up - that is a must; to bring back to the dealership.

The cons: By bringing the car to dealership for oil change - do they change the oil or just top it up or just keep the same cause the oil’s colour looks
ok? Do they really check all of the area which needs to be change? Maybe 🤔 /maybe not.

[For the local shop]
Pros: it depends on which local shop you bring your brand new car to but usually, you can have a choice of which brand of oil you would like to change the oil in your car - for a car person - I do not mind spend the money to make sure my car receive the best products, which the cost to purchase the product is expensive. However with the labour from the mechanic - it is way cheaper than dealership.

Cons: local shop may at time does not allow you to choose the brand of the product you request for.


In conclusion: local will always be cheaper with not only labour but products as well because you will be the one decide which brand you want the mechanic to replace/ rebuild/ change.

Genie11

When you buy a brand new vehicle, it’s a bit like bringing home a four legged friend! You want to care for it, protect it and enjoy it. After all, you have given it a lot of thought and the decision has been made . . . . ! The new car has taken up pride of place in the garage, it’s polished and pampered. . . . much like you would do with your new furry friend! It has that smell that is so ‘new car’. It gives you that little ‘warm and fuzzy’ each time you get into it! If something goes wrong with it, you immediately contact the person who knows it best, the dealer! And here is where the word ‘warranty’ works it’s spell and before we know it we are heading off . . . to the dealer! You are emotionally attached to your investment and so you go across town, to the friendly salesman in the service department. And, yes, the spic and span manager - no greasy hands there - does know it well but here comes the rub . . . . in your anxious state, you hand over the keys for them to do what needs to be done to fix it. So much trust! Who are you to argue with the experts? But this does not mean that other ‘experts’ aren’t just as knowledgeable.
The dealers can be expensive - if the issue isn’t under warranty. Within a short space of time, the gloss has worn off and the local garage where you took your much loved, but ageing, previous vehicle, is just down the road!!! And they do a great job! This is an argument between the purists among us and the convenience angle. There is a tipping point and when it is reached - a personal decision for each of us - we take the long road or the low road.
I don’t think that car dealerships can legally enforce the 5 or 7 year loyalty they try to bluff us with before we motor out of their business with our hard earned ‘readies’ in their kick! I know it is an expensive proposition sticking to their schedules and impressively on time prompts . . . . ‘Your service is due. Looking forward to seeing you’!
Decisions! Decisions!

Genie11

When you buy a brand new vehicle, it’s a bit like bringing home a four legged friend! You want to care for it, protect it and enjoy it. After all, you have given it a lot of thought and the decision has been made . . . . ! The new car has taken up pride of place in the garage, it’s polished and pampered. . . . much like you would do with your new furry friend! It has that smell that is so ‘new car’. It gives you that little ‘warm and fuzzy’ each time you get into it! If something goes wrong with it, you immediately contact the person who knows it best, the dealer! And here is where the word ‘warranty’ works it’s spell and before we know it we are heading off . . . to the dealer! You are emotionally attached to your investment and so you go across town, to the friendly salesman in the service department. And, yes, the spic and span manager - no greasy hands there - does know it well but here comes the rub . . . . in your anxious state, you hand over the keys for them to do what needs to be done to fix it. So much trust! Who are you to argue with the experts? But this does not mean that other ‘experts’ aren’t just as knowledgeable.
The dealers can be expensive - if the issue isn’t under warranty. Within a short space of time, the gloss has worn off and the local garage where you took your much loved, but ageing, previous vehicle, is just down the road!!! And they do a great job! This is an argument between the purists among us and the convenience angle. There is a tipping point and when it is reached - a personal decision for each of us - we take the long road or the low road.
I don’t think that car dealerships can legally enforce the 5 or 7 year loyalty they try to bluff us with before we motor out of their business with our hard earned ‘readies’ in their kick! I know it is an expensive proposition sticking to their schedules and impressively on time prompts . . . . ‘Your service is due. Looking forward to seeing you’!
Decisions! Decisions!

Genie11

When you buy a brand new vehicle, it’s a bit like bringing home a four legged friend! You want to care for it, protect it and enjoy it. After all, you have given it a lot of thought and the decision has been made . . . . ! The new car has taken up pride of place in the garage, it’s polished and pampered. . . . much like you would do with your new furry friend! It has that smell that is so ‘new car’. It gives you that little ‘warm and fuzzy’ each time you get into it! If something goes wrong with it, you immediately contact the person who knows it best, the dealer! And here is where the word ‘warranty’ works it’s spell and before we know it we are heading off . . . to the dealer! You are emotionally attached to your investment and so you go across town, to the friendly salesman in the service department. And, yes, the spic and span manager - no greasy hands there - does know it well but here comes the rub . . . . in your anxious state, you hand over the keys for them to do what needs to be done to fix it. So much trust! Who are you to argue with the experts? But this does not mean that other ‘experts’ aren’t just as knowledgeable.
The dealers can be expensive - if the issue isn’t under warranty. Within a short space of time, the gloss has worn off and the local garage where you took your much loved, but ageing, previous vehicle, is just down the road!!! And they do a great job! This is an argument between the purists among us and the convenience angle. There is a tipping point and when it is reached - a personal decision for each of us - we take the long road or the low road.
I don’t think that car dealerships can legally enforce the 5 or 7 year loyalty they try to bluff us with before we motor out of their business with our hard earned ‘readies’ in their kick! I know it is an expensive proposition sticking to their schedules and impressively on time prompts . . . . ‘Your service is due. Looking forward to seeing you’!
Decisions! Decisions!

Genie11

When you buy a brand new vehicle, it’s a bit like bringing home a four legged friend! You want to care for it, protect it and enjoy it. After all, you have given it a lot of thought and the decision has been made . . . . ! The new car has taken up pride of place in the garage, it’s polished and pampered. . . . much like you would do with your new furry friend! It has that smell that is so ‘new car’. It gives you that little ‘warm and fuzzy’ each time you get into it! If something goes wrong with it, you immediately contact the person who knows it best, the dealer! And here is where the word ‘warranty’ works it’s spell and before we know it we are heading off . . . to the dealer! You are emotionally attached to your investment and so you go across town, to the friendly salesman in the service department. And, yes, the spic and span manager - no greasy hands there - does know it well but here comes the rub . . . . in your anxious state, you hand over the keys for them to do what needs to be done to fix it. So much trust! Who are you to argue with the experts? But this does not mean that other ‘experts’ aren’t just as knowledgeable.
The dealers can be expensive - if the issue isn’t under warranty. Within a short space of time, the gloss has worn off and the local garage where you took your much loved, but ageing, previous vehicle, is just down the road!!! And they do a great job! This is an argument between the purists among us and the convenience angle. There is a tipping point and when it is reached - a personal decision for each of us - we take the long road or the low road.
I don’t think that car dealerships can legally enforce the 5 or 7 year loyalty they try to bluff us with before we motor out of their business with our hard earned ‘readies’ in their kick! I know it is an expensive proposition sticking to their schedules and impressively on time prompts . . . . ‘Your service is due. Looking forward to seeing you’!
Decisions! Decisions!

Genie11

When you buy a brand new vehicle, it’s a bit like bringing home a four legged friend! You want to care for it, protect it and enjoy it. After all, you have given it a lot of thought and the decision has been made . . . . ! The new car has taken up pride of place in the garage, it’s polished and pampered. . . . much like you would do with your new furry friend! It has that smell that is so ‘new car’. It gives you that little ‘warm and fuzzy’ each time you get into it! If something goes wrong with it, you immediately contact the person who knows it best, the dealer! And here is where the word ‘warranty’ works it’s spell and before we know it we are heading off . . . to the dealer! You are emotionally attached to your investment and so you go across town, to the friendly salesman in the service department. And, yes, the spic and span manager - no greasy hands there - does know it well but here comes the rub . . . . in your anxious state, you hand over the keys for them to do what needs to be done to fix it. So much trust! Who are you to argue with the experts? But this does not mean that other ‘experts’ aren’t just as knowledgeable.
The dealers can be expensive - if the issue isn’t under warranty. Within a short space of time, the gloss has worn off and the local garage where you took your much loved, but ageing, previous vehicle, is just down the road!!! And they do a great job! This is an argument between the purists among us and the convenience angle. There is a tipping point and when it is reached - a personal decision for each of us - we take the long road or the low road.
I don’t think that car dealerships can legally enforce the 5 or 7 year loyalty they try to bluff us with before we motor out of their business with our hard earned ‘readies’ in their kick! I know it is an expensive proposition sticking to their schedules and impressively on time prompts . . . . ‘Your service is due. Looking forward to seeing you’!
Decisions! Decisions!

roykwkw

If the warranty is still valid - better go with the dealer/original.
Once expired, local mechanic would be ok. I think the technicians are pretty much the same everywhere

TheFourRings

Personal experience with both dealer and local. The dealer is brand specific, for all the basic services, an apprentice general do the work. I respect that a basic oil change can be completed with little experience, but I believe that a fully qualified tradesman should be overlooking every step.
The dealers have the hardware and software required to diagnose the vehicle with ease. My issue is that the hand tools used in manufacturing the car are not used in the workshop. Getting the correct torque on bolts like it left the factory is what it should be considering the cost with the service and or repair. Normal hand and power tools are used , most technicians do not know how to use power tools correctly increasing the issues of rework. Rest assured The rework will cost the customer money, “we found a new issue”.
Now the local mechanical shop, again use the same tools and most probably did the apprenticeship in a dealership so what is the difference?
The mechanical shop offer factory backed log book servicing , the question I have is has any person had a car locally serviced, found and issue and then had the manufacture reject the claim?
Interested to learn if this has happened.
The free wash and vacuum comes at a price, generally more that the local wash outfit.

maltese_pupa81

When I originally purchased my car, I have it serviced through the dealership. I found them to be extremely pricey and charged me for work that didn't need doing. My father is a mechanic but he is not able to service cars for logbook records. Now that my car is out of warranty, I am quite happy to take it to my local mechanic who is a quarter of the price and does a much better job!

gtdeb

gone elsewhere as alot cheaper the so called guaranteed amount per service is way higher lucky you getting a free vacuum never had one with Mitisubishi

maclo

Specialist private mechanics are often more "passionate" about the brand(s) they service and are always less expensive than the dealerships. Expert knowledge of uncommon or unexpected problems is offten better than the dealerships due to their "passion". As well as preferring private mechanics, I also only ever choose an older person as their experience is greater. Private mechanics usually know when less expensive used parts, aftermarket parts, or alternative parts will suffice rather than just always using expensive OEM parts.

ivory

i think convenience plays a big part, as well as pricing. my mechanic blacks my tires for me and has affordable pricing. you get a more personalised service too, plus it's close to home. i wouldn't think of going anywhere else.

Bill Collins

We service our car @ the dealer as they know the brand.

saramerc

I have had many an experience with both dealers and your trusty indy mechanics.
And I would choose a good independent over a dealer anytime.
I buy prestige car brands only usually second-hand because I love classic luxury cars.
I am a girl and can call myself a bit of a buff when it comes to matters "under the hood".
My previous car was a car I cherished and it was immaculate.
Unfortunately it was time for a part engine rebuild and I wanted to keep the car.
So much so I took it to the dealership as I thought I was doing the right thing for it just in case as the repair was quite significant and I will only accept genuine parts.
I knew exactly what needed to be done to the cylinder head as it was leaking away and the temperature rising at lightening speeds with it.

First of all I ask for a quote ( to all get quotes), they first tried $15,000 and I laughed in their face.
They did not want to lose me, so as I got to the front door they said they had called head office and the price dropped to $7000! I said I you can do it for $4,500 or don't waste my time. (Also the parts are no longer made in Germany and everything now is made in Singapore so you get my drift they can get parts for wayyyyyy cheaper)!

To cut a long story short my car returned with a missing engine shield , broken groments , missing rocket cover and black silicon spray squirted all over the engine where the leaks had been.

My car was still leaking underneath worse than ever. I was furious. I took them on and was shouted down by 6 men to tell me I did not what I was talking about.
I called in my lawyers (yes with an S) and threatened to sue.

My indy mechanic God Bless him had kept the original oil filter serial number from my car as the so called "superb engineer" who did the job did not even bother to change the oil to begin with or change the previous oil filter leaving the the engine completely contaminated in the process.
In this repair the engine needed all round 5 gallons of "fresh" oil and certainly a NEW oil filter it is just what is done.

I loved the look on the dealership's face when I marched in holding an oil filter that my previous mechanic had found still in there packed with dirt so hard it bent the metal.
But my beloved car that once had a bullet proof engine had been hit and in the end sold it to a really good home.

I since have the most awesome mechanic and for several years now if my old Jag (current car) has any issues I know I am in safe hands.
You need to find a mechanic who is passionate about the type of car you have or if you choose to purchase new than it is much easier to just use your 5 year warranty up and move on to your next one.

Oh and yes I got my refund and yes I will probably never trust another dealership again.

saramerc

I have had many an experience with both dealers and your trusty indy mechanics.
And I would choose a good independent over a dealer anytime.
I buy prestige car brands only usually second-hand because I love classic luxury cars.
I am a girl and can call myself a bit of a buff when it comes to matters "under the hood".
My previous car was a car I cherished and it was immaculate.
Unfortunately it was time for a part engine rebuild and I wanted to keep the car.
So much so I took it to the dealership as I thought I was doing the right thing for it just in case as the repair was quite significant and I will only accept genuine parts.
I knew exactly what needed to be done to the cylinder head as it was leaking away and the temperature rising at lightening speeds with it.

First of all I ask for a quote ( to all get quotes), they first tried $15,000 and I laughed in their face.
They did not want to lose me, so as I got to the front door they said they had called head office and the price dropped to $7000! I said I you can do it for $4,500 or don't waste my time. (Also the parts are no longer made in Germany and everything now is made in Singapore so you get my drift they can get parts for wayyyyyy cheaper)!

To cut a long story short my car returned with a missing engine shield , broken groments , missing rocket cover and black silicon spray squirted all over the engine where the leaks had been.

My car was still leaking underneath worse than ever. I was furious. I took them on and was shouted down by 6 men to tell me I did not what I was talking about.
I called in my lawyers (yes with an S) and threatened to sue.

My indy mechanic God Bless him had kept the original oil filter serial number from my car as the so called "superb engineer" who did the job did not even bother to change the oil to begin with or change the previous oil filter leaving the the engine completely contaminated in the process.
In this repair the engine needed all round 5 gallons of "fresh" oil and certainly a NEW oil filter it is just what is done.

I loved the look on the dealership's face when I marched in holding an oil filter that my previous mechanic had found still in there packed with dirt so hard it bent the metal.
But my beloved car that once had a bullet proof engine had been hit and in the end sold it to a really good home.

I since have the most awesome mechanic and for several years now if my old Jag (current car) has any issues I know I am in safe hands.
You need to find a mechanic who is passionate about the type of car you have or if you choose to purchase new than it is much easier to just use your 5 year warranty up and move on to your next one.

Oh and yes I got my refund and yes I will probably never trust another dealership again.

Hes

Yes,servicing a new car is better done at the dealer as you can feel secure that everything has been checked the way it should be. Going to a cheaper place may mean they dont look at everything as per the manual . Once your car is pat the warranty ,say at least 7 years old then its worth getting a cheaper service as things are starting to get too old anyway.My brother changes the oil and filter every 7500kms for my old Honda Jazz which I gave to my daughter but my new Honda Civic has only done 40000 kms and I want to be sure it is being serviced as it should be. Once it gets older I will change to a cheaper service or get a family member to do it. Even tyres, I have a family member who gets second hand ones from the wreckers for the Honda Jazz The trick is when people have to send their cars to the wreckers the tyres on the car can still be brand new and they get sold for practically nothing. Be sure and be safe if your car is new!

Aging blonde

When I purchase my brand new vehicle just over 30 years ago the mechanics were familiar with the electronics and performances of the vehicle. I kept this vehicle for about 30 years and always took back to the dealership for servicing. Sadly the mechanics changed, were not kept up to date with servicing my aging vehicle and as a result they did not know how to fix a problem. In the end the vehicle was kept there for 3 months without having the issue fixed properly due to lack of support from the manufacturer and proper training at the dealership. Sometimes an independent mechanic may have better knowledge of older vehicles and how to fix them.

saramerc

When I purchase my brand new vehicle just over 30 years ago the mechanics were familiar with the electronics and performances of the vehicle. I kept this vehicle for about 30 years and always took...

My God this happened to me.
My car (ageing vehicle) also sat for 3 months in a corner not even locked away at night , as for my story above I will add it also was full of pine needles from being left out parked under a dirty great big pine tree!

ab

Hi Bianca

You've thrown down the very questions that have been plaguing the minds of every motorist since the first Model-T rolled off the Ford production line... or in my mind from the moment I bought my first car, some 43 years ago. LOL

I'll attempt to respond with my two cents in the order that you raised them.

Do you think that servicing your vehicle at your Dealer is a good choice or do you go elsewhere as it’s cheaper?
Of all the cars I've owned, both used or new, I've taken them for maintenance to a mix of dealers, independent mechanics or indeed just done it myself. Bear in mind, the maintenance I did was from a time when cars had carburetors, distributors, and very little in the way of engine management systems. But for modern cars...I'm reduced to checking fluid levels and changing wiper blades. Quality of workmanship depends on the person, so I guess there's every chance of coming across a dud mechanic at a dealer as there is among independent operators. If you looked at all the services I've paid for, the majority has been with a dealer. Why? because I believe, rightly or wrongly, that they know (or should know) their cars better than anyone else. They are also kept updated on issues reported by other owners of that vehicle and how those issues are resolved. These days you'll find that most new cars come with servicing included over the duration of the vehicle manufacturer's warranty. So your question is moot, however, if servicing isn't included you can take it to the dealer or any independent mechanic you trust or with which you have a relationship.

Does it void the warranty?
No. As long the mechanic does a logbook service and uses original manufacturer parts, you're warranty should be 'rock solid'. To explain, I could take my car to an independent mechanic and say I want it serviced for say 20,000 km. He/she, might ask, do I want a service or logbook service? If I say just a service, then he/she will use their judgement on what needs to be done eg gap the plugs, change the engine oil and filter, visual check any belts, check for signs of leaks and change gaskets as necessary - $$. But, if I say I want a logbook service, that list of items might include all the above and check and adjust wheel alignment, check wiper blades, change cabin air filter, check brake pad wear etc and cost - $$$. I've gone through this exercise and yes, the independent mechanic's cost for a logbook service will still come under the dealer's figure. On the occasion I'm thinking of, the local mechanic was $100 cheaper for a logbook service using original parts. But while I'm sitting at the dealer waiting for my car, I look around and see the big screen TV, plush carpet and comfortable furniture with access to free Wi Fi, water, juices, coffee, teas, fruit and Danish pastries...I have a rough idea of where that extra money is going.

And yes, your car comes back vacuumed and washed.

What do you think are the pros and cons of going to the dealership vs. your local mechanic?
Dealership
Pros - they should know the car and any emerging issues very well
- armed with that knowledge they should (we hope) take less time to resolve a strange sound
- they will always do a thorough logbook service
Cons - $$$
- they may push to have something done that really isn't necessary eg on a previous vehicle the dealer tried to push to have the timing belt renewed on the basis of time as opposed the distance the car had travelled...since the vehicle had only done 80,000 km, I pushed back and said no, lets wait until we hit 100,000 km.

Local mechanic
Pros - $$
- you normally have a one to one relationship with a local mechanic and this develops into trust over time - which in itself is nice thing
- as a repeat customer you may nurture a more open and honest two way dialogue over any vehicle related issues and resolutions
Cons - strange sounds may take longer to resolve because she/he may not have the alerts from the manufacturer about any emerging problems
- no provision of loner vehicles when needed
- no plush waiting environment

That's it for me. :)

MRfuzzy

We have tried both ways and have found that the dealer is the best place to get our cars serviced as we don't buy Australian cars anymore so have to rely on overseas cars and have found that the dealer mechanics know the cars better than other car mechanics as they have been trained on servicing the different car models. Most of the time you can also find a great mechanic that works for the dealer and then goes into a private mechanic workshop who charge you less as they were not happy with who they were working for in the dealers workshop, they are sometimes found by joining the car club of your car brand.

Moochy

Local mechanics are the trusted bet as it poses a strong bond of happiness and friendship in knowing that the service is being done honesty and fair.

Nor4

Both can be excellent, both can be a bad experience. We have two relatively expensive cars; one gets serviced by the dealer as we don't know a specialist mechanic of this manufacturer that works for themself. The other gets serviced by a chap who is an enthusiast in this luxury line and rebuilds/restores them as his hobby. He is so passionate about them and a perfectionist. Also he charges at least half of what the dealers do when it comes to parts and he only uses genuine parts. We were very lucky to have found him and have been a customer now for about 15 years.

kezmag

For a New Car, definately have it serviced at the dealership for a period of time. Then change over as I have a friend to service my car. Its not just for the cost, I feel as a female you can be taken for a ride by some dealerships as they can see I know nothing about cars.

Rissn

I use a local mechanic who the owns the business and does the work himself. I trust him to be fair and honest with the work as he has looked after my dad's fleet of work cars and our personal cars for many years. The only time I have used the dealer for anything was an airbag recall and when I picked up the car it was filthy inside and running rough and kept on stalling when I stopped (it is an auto) When I called them they denied anything was wrong. I then called my mechanic and he told me straight away the dealer did not reset the computer after disconnecting the battery. Will never use a dealer for anything.

Peter

Yes, definitely. It's not too expensive but you lose your guarantee and warranty if you go elsewhere. Also, if anything goes wrong they have to fix it. After the warranty I usually go to my local guy who is usually cheaper.

magdi

you don't have to take your car back to the dealer for servicing.The ACCC is clear on the point - any qualified mechanic can service your car and fill out the log book as long as they're using quality parts. Going to an independent servicing and repair shop will not affect your car warranty. It is not about the cost but the quality of workman/womenship. Most independent mechanics i know are over qualified and passionate about cars.

Bella4927

I have to do it at the dealer at the moment due to being under warranty so I dont void that, but if you can find a good mechanic then you can save alot of $$ I find dealership servicing is soo expensive.
I like that my dealer knows the history of the car but also gives me a loan car and also In some ways I know they specialize in my type of car.

donny

You can save thousands by not using a dealer to get your car serviced. Most importantly, if you are using a qualified mechanic or operator, you MUST be sure to get a written assurance that they are accredited/authorised to service your new car / warranty covered car under the warranty. Dealers will assure you that only THEY are able to service your car under the warranty protocols but that is simply not true. So be sure to check it out.

NurseK

I have a hybrid electric/petrol car so I do get it serviced at the dealer because I feel that they are probably the best trained to fix any issues that arise. Having said that, I’ve never had a problem with my car so haven’t really tested out my theory! Is it just a good car or are they just excellent mechanics at the dealership?
I like the little benefits like pick up/drop off or a loan car, service lounge amenities, freshly detailed car on return with little gifts like chocolates from the dealership.
If I ever buy a second hand car I might take it to a private mechanic - I know a really good one but he says keep servicing it at the dealer as a consistent log book helps hold your car’s value.

Darren31985665

I have serviced my car with the dealership until it came out of it’s initial service period which was a set cost, I have just had my vehicle serviced and used a mechanic because of price it was due for a major service which would have cost over $1000 from the dealership, it cost me $200 from my mechanic due to everything being in good condition and no replacement parts required, has left me sceptical about using a dealership to service in the future

Wildcat

Hi there, I believe that these days when you buy a new car you get many years warranty, however, you must go back to the place where you purchased it, if you use another mechanic it does apparently void your warranty. There are some great mechanics out there but there are many shonks, my suggestion is check thoroughly before moving ahead with any work being done on your car. The mechanic may be cheaper, however, it may cost a lot more in the long run.

Innercitymum

We used to always get our car serviced at the dealer as we anticipated that the servicing would be better and that they would be honest and truthful in the servicing that they were doing. After having our European car serviced for years with the dealer, we subsequently found out that quite a few things they said they had done and charged us for had never been done. We took this up with the car manufacturer and were actually given compensation of $1,500!! We no longer take our car to a dealer but instead take it to a man-one band local mechanic who has looked at our car and charged us nothing sometimes, replaced batteries in keys etc and charged us nothing. He is honest, quick and reliable. Old-fashioned service. No bells and whistles. But I trust that he has done the work he says. I used to think that the dealership was very condescending to me (a female) when I took the car in so now I always make my husband do it. I would be very reluctant to take a car to a dealer in future unless it was cheaper to take it to the dealership.

EvelynB

After my car was out of warranty I did not see the reason to go back to the dealership as a good local mechanic can do the service for a much cheaper price using the car service book and I have never had a problem

Rossissmellingtheroses

It can be a complex issue. Personally, I have a 5 year service contract on my car (now 4 years old) & the dealer is 15 minutes drive distant. They are happy to lend me a near new demo vehicle, drive me home & collect me or for me to wait(usually around 3 hours) in their wi-fi equipped, air-con comfortable showroom lounge with endless coffee. When I take delivery of my vehicle, it has been vacuumed & washed, plus it actually feels like it has been serviced. I have never had an issue with them, unlike previous dealers & private service outlets. O.K. It is somewhat costly, but so is a failure. If you are looking to buy a new vehicle suggest a fixed price servicing contract & shop locally.

wernerotto

i just booked in my car for the 4 year service (which is a major one) and was told it will be over $ 1100 ! i told them i didn,t want to by the company just have a service. well, that is probably the last service the company will do on my car. i used to go to a local mechanic, not a nice and shining shop, but old fashioned service, no coffee there but would pay only a fraction of the price. while the car was under warranty i wouldn,t do it because if there was an issue it would start an argument, but after the warranty finnishes no problem. save a fair bit of money and can walk to it.

AEC

THERE ARE NO ONE ANSWERS TO THIS ISSUE, VEHICLES ARE SO HIGH TECH YOU SIMPLY NEED TO GO TO SERVICE OUTLETS FULLUY TRAINED AND EQUIPED, ESPECIALLY IF YOU HAVE A NEW MODEL! STANDARD SERVICE AT NON DEALER OUTLETS WORKS FINE AND COSTS ARE REASONABLE. ANY CONCERNS ABOUT LOG BOOK RECORDS HAS LITTLE MEANING THESE DAYS , AND WHEN SELLING/TRADING GIVEN NO REAL ATTENTION.
TO FURTHER COMPLICATE THE PROCESS MANY CAR DISTRIBUTORS OUTSOURCE THE SERVICE.
BEST ANSWER TAKE A CAB/PUBLIC TRANSPORT/MATES CAR/ WALK ,

Mondayitis

I got my car serviced at the dealer when it was new, during the warranty period. They offered fixed servicing prices and it seemed worth it. I had some issues with the car which weren’t servicing related which they fixed under warranty. Advantages I guess they are the so called experts for the make of my car. After warranty I went elsewhere. The dealers are not close enough to my home and public transport to my home and then back to pick up the car wasn’t feasible. There were things that they didn’t fix or fix properly. I got the impression that they weren’t interested in helping me once the car was going out of warranty. There seemed to be mainly young apprentices working on the cars at the dealers. Sure they need to learn but how good were they. I’m much happier with the mechanic who services my car. He owns a car in the same brand and he understands the quirks of the model I drive. I doubt that I will ever be a in a position to buy another new car. If I did I would weigh up the pros and cons of taking the car to the dealer during the warranty period.

Mondayitis

I got my car serviced at the dealer when it was new, during the warranty period. They offered fixed servicing prices and it seemed worth it. I had some issues with the car which weren’t servicing related which they fixed under warranty. Advantages I guess they are the so called experts for the make of my car. After warranty I went elsewhere. The dealers are not close enough to my home and public transport to my home and then back to pick up the car wasn’t feasible. There were things that they didn’t fix or fix properly. I got the impression that they weren’t interested in helping me once the car was going out of warranty. There seemed to be mainly young apprentices working on the cars at the dealers. Sure they need to learn but how good were they. I’m much happier with the mechanic who services my car. He owns a car in the same brand and he understands the quirks of the model I drive. I doubt that I will ever be a in a position to buy another new car. If I did I would weigh up the pros and cons of taking the car to the dealer during the warranty period.

cuz

I should have added to my previous response that, provided the mechanic is appropriately registered, there is no problem regarding warranty.

cuz

I go to an independent mechanic for 2 main reasons. Firstly because it is cheaper and secondly because it keeps the dealer honest. In the past I had the situation where my mechanic told me that the water pump was leaking and that I should go to the dealer before the warranty period ran out. I went to the dealer who claimed that there was no problem with the water pump. My mechanic got involved, proved that there was leak & the water pump was replaced under warranty.

Rainbow Girl

As soon as I went from full-time work to a single parent on a Disability Support Pension, the idea of ever owning a newish car again became laughable. I had previously always used dealership service centres because my car was always under warranty. I knew that local mechanics offered warranty services but I didn't want to risk putting them to the test if an Insurance company ever became involved. Those guys can get very nasty!

So initially I just found a good local place. It took a few services before I was satisfied about my choice. I started with larger chain centres like Utratune but wasn't happy until I went to a locally owned garage because they understood my needs best. They also told me what my car needed and what needed to be done with the most urgency. They totally understood that I couldn't afford everything all at once on such a limited budget.

Unfortunately, as my super and savings ran out, I'm surprised that I can even keep my car on the road. My daughter and I live about an hour from a small regional town so the car is essential. Like many people in my financial circumstances, my budget revolves around paying off and then reborrowing from Buy Now and Pay Later services. This has meant that, no matter how much I appreciated my local garage, I can no longer use them. Car services are just a thing on the To Do list. I always think that I will have enough next pension day but there never seems to be a surplus. Servicing the car now means frantically rearranging money to pay for emergency repairs - like the four new tyres I needed last week when one of the bald ones burst. Monthly rego, insurance and paying off Afterpay Ampol cards are now prioritised over the major service the car desperately needs. There was a bit of good news when I found out yesterday that a local garage in a close-ish town is now offering Openpay. which means I will only need a quarter of the bill upfront. If the mechanic offering Openpay does a good job then that will be a bonus.

I'm not sure how many other people or families would be in a similar position to mine but I suspect the number may be much higher than my best guess. Whether budgets have been always below the poverty line as in the case of disability, carer and aged pensions or unemployment benefits or whether Covid has meant a hard fall into poverty, when choice is just not possible, the idea of pros and cons of different services is moot.

cuz

I go to an independent mechanic for 2 main reasons. Firstly because it is cheaper and secondly because it keeps the dealer honest. In the past I had the situation where my mechanic told me that the water pump was leaking and that I should go to the dealer before the warranty period ran out. I went to the dealer who claimed that there was no problem with the water pump. My mechanic got involved, proved that there was leak & the water pump was replaced under warranty.

tobytinribs

It does not void the warranty to take your vehicle to your own local mechanic. I have been to both dealerships with my vehicles. Things that should have been done at the dealership were made obvious to me by my own local mechanic after I could not get in to the dealership for a service as they were booked solid for weeks in advance. My own mechanic found issues with filters not being cleaned or replaced and being absolutely filthy when they should not been near as bad as they were.
A dealer is good when you need built in GPS updates but I don't think it hurts to go to your local trusted mechanic once in a while to ensure dealerships are doing what they are supposed to.
No issues with warranty being voided so long as your local mechanic uses genuine parts etc and any warranty issues of course need to be referred back to the dealer.

Jody 31416125

I've used my local mechanic for years. Its a personal preference. Although, I did take my car for a wheel alignment and new tyres to a tyre business

stewy57

I normally use a local mechanic for my car servicing, but I now have a new car and I'm to scared to not take it to the dealer!

Parsimony

My understanding is that unless it is a backyard unlicensed mechanic your warranty is still OK.
I also think until recently where car brands started doing "capped price" services that some were price gouging customers and reputable alternatives were cheaper - certainly a bigger difference than a wash and vacuum.
In the end I think you need to find someone you are confident about their expertise, for me there are a couple of locals who are excellent and usually have people waiting to see them given their positive reputation.

Captured

I have only ever purchased used cars and of the 5 cars I have owned since i got my licence, only one was a "dealer" used car- even then i found out the car i was interested in was a small dealer who i personally knew.

Because i only buy used cars, i have never had a dealership service done. I have a local mechanic who looks after all the cars within my family as well as the cars of several friends too.

Debbie

I think you are bound to certain mechanics while your car is under warranty or you will void it. We have never had a new car so that is not an issue for us....if you find a good decent priced mechanic that does his job well...stick to them :)

orion74

servicing by a dealer will always cost more because they get kick backs for parts etc. I would recommend a good local honest mechanic (if you can find one) any day!

uruz

For the first free service/s it's worthwhile going to the dealership but after that, if you have a good reliable mechanic, go to him as it works out so much cheaper and does not void your warranty as long as he maintains the service log. This has been my experience anyway. Just ensure that where required, genuine replacement parts are used.

jtmorri

The whole dealership capped price servicing offered by dealerships is low to guarantee them ongoing income. The dealership makes a lot of money from the service side of the business as the margins on car sales is minimal for the dealership.

What you need to do is find a good local mechanic with a real interest in cars, which can also be tricky. Our cars have only ever been to the dealership for the initial warranty services. After this our reliable local mechanic does the log book service and matches the price of the dealership. The warranty isn't void by having your local mechanic complete the log book service, that was false advertising by the dealerships to scare people into thinking it was a requirement, otherwise you void the warranty. For me the dealership isn't as convenient as our local mechanic. We are well known by our local mechanic and not a faceless "number" like at the dealership who the person working on our car never meets, and the mechanic at the dealership may not be as well paid and not really like where he works as he is also "just a number", so doesn't care about the work he does. Our local mechanic is up-to-date with the electronic technologies that run cars nowadays and has all the necessary equipment and training, and being a small business our local mechanic is the face and representative of the business who ensures the quality of the work performed and believes the buck stops with him. Our local mechanic offers a free vacuum but our cars never need it as we take good care of them.

Previous experience with dealership servicing include them completing work that wasn't asked for to inflate the cost to me and swapping my full-size spare tyre for a space saver because they didn't put the right one back into the right car.

Ellie 30656027

I don't go to the dealer it is more expensive. My car is second hand anyway. I have a regular mechanic that comes to my house. He is cheap and does a great job. It is so handy when you don't have to travel and leave your car anywhere.

freddy2112k

If you have a good mechanic it doesn't matter.. only difference really is the higher price you pay for the Dealership mechanic... You pay for the brand name..I used to work on car radiators for 20 years and the dealerships would be calling me for advice about their cars ,same as the other mechanics would...a good mechanic is a good mechanic no mater where he works.. just a dealer ship has alot more staff to cover wages do their prices reflect that..

Caperteewaratah

I bought a new vehicle in 2015 and had it mostly serviced at the dealership as it suited me. I also had to have a major service done just after like 2 weeks or so after the warranty had finished but they honored the warranty fortunately as it was a problem that is a known one for this model. It involved taking the engine out and putting a new seal in - as I had noticed a small oil leak and was alarmed, I knew that wasn't right.
Now I usually get the car serviced locally and am happy with that as my locals look after me, and I think they are a little bit cheaper too.
The dealership I was going to were also reliable but I had to travel one hour to get there so either way I am happy for either of them to service my car.

Darren31985665

I have serviced my car with the dealership until it came out of it’s initial service period which was a set cost, I have just had my vehicle serviced and used a mechanic because of price it was due for a major service which would have cost over $1000 from the dealership, it cost me $200 from my mechanic due to everything being in good condition and no replacement parts required, has left me sceptical about using a dealership to service in the future

Theboys

I went to dealship for the warranty period only. Go to a local mechanic now and only use original parts if necessary.

jann

I ALWAYS GO TO MY LOCAL MECHANIC ITS A LOT CLOSER AND BETTER FOR ME MY DEALER IS WELL OVER 100KMS AWAY

AnxiousOne

As far as I know, in Australia, it is against the law for a car manufacturer to insist that the car is serviced by the dealership in order for the warranty to be valid. The law was changed quite a few years ago because of manufacturers ‘stinging’ customers at the time of the service.

I recall that a major car servicing franchise ran advertisements to the effect of let us do your log book services. It won’t void your warranty.

All of that said, I did notice that when my daughter purchased her new Suzuki some 5 years ago, they were advertising a three year warranty. But if you have your car serviced by a Suzuki dealership, then the warranty will be extended to a total of five years!

I wonder if it would stand up in court.

notnow

i have just had my hyundai seviced by the dealer,$280.00 Capped price ,had the sat nav updated and breakdown recovery renewed for another 12 months they also can check for any updates with there computers i think its good value.

jjdrer

It depends on the knowledge and workmanship of any mechanic. Not all mechanics have a good knowledge of all brands of motor vehicles. Some don't do update studies on new models of vehicles either. The Government has closed a lot of places where things such as this was taught. When Cars were manufactured in Australia some of them had courses vehicle workers could attend. I know that Holden in SA ran courses as I know a Motor Mechanic who attended some at night

AnxiousOne

As far as I know, in Australia, it is against the law for a car manufacturer to insist that the car is serviced by the dealership in order for the warranty to be valid. The law was changed quite a few years ago because of manufacturers ‘stinging’ customers at the time of the service.

I recall that a major car servicing franchise ran advertisements to the effect of let us do your log book services. It won’t void your warranty.

All of that said, I did notice that when my daughter purchased her new Suzuki some 5 years ago, they were advertising a three year warranty. But if you have your car serviced by a Suzuki dealership, then the warranty will be extended to a total of five years!

I wonder if it would stand up in court.

AnxiousOne

As far as I know, in Australia, it is against the law for a car manufacturer to insist that the car is serviced by the dealership in order for the warranty to be valid. The law was changed quite a few years ago because of manufacturers ‘stinging’ customers at the time of the service.

I recall that a major car servicing franchise ran advertisements to the effect of let us do your log book services. It won’t void your warranty.

All of that said, I did notice that when my daughter purchased her new Suzuki some 5 years ago, they were advertising a three year warranty. But if you have your car serviced by a Suzuki dealership, then the warranty will be extended to a total of five years!

I wonder if it would stand up in court.