Impossible to access
Posted by: EileenW1
26th Jan 2026 12:26am
How do those with no or little access to technology survive? Having recently had need to seek help with a Bank issue I was asked to call a certain number. A robotic voice asked me to put in my CRN and password. The voice said it did not recognise my details. A visit to the nearest bank branch (30 minute drive away) reaffirmed my details were correct but I must call that certain phone number to get help with the issue I was having. Again the robotic voice refused my given details.
I wonder if others have this problem when trying to access information or help online or by phone.
What of those who do not have a computer or laptop or up to date mobile phone - the elderly, disabled or not 'techno savvy' or just cannot get help from a robotic voice?
I wonder if others have this problem when trying to access information or help online or by phone.
What of those who do not have a computer or laptop or up to date mobile phone - the elderly, disabled or not 'techno savvy' or just cannot get help from a robotic voice?
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Comments 2
Catlover97
hi ive found if u really need to speak to a human wen u get put thru to these stupid useless robots, just keep asking it in a clear calm voice to either speak to operator or human or keep on making mistakes n the call should automatically b put on hold to a human operator, sometimes dialing # repetitivly or even random numbers also can get u thru to a human, it can b a bit lengthy doing it but eventually u will definitely get put thru to a human being. otherwise if u can access the internet most banks have a 24/7 live chat thing on there website now as do most services these days, or unfortunately visiting them in person may b ur only option. The thing ive learnt recently with Commonwealth bank tho is they wont let anyone put money into someone's account that banks due to security reasons if u walk in n ask them at the desk even if the person ur tryna deposit money to is with commbank so im not even sure how money can b deposited into a commbank account without pay ID or having ur own internet banking to b able to transfer it that way. its all just getting to hard now to do anything without have to go online or making calls, some Centrelink offices now wont even help with many issues if u go in to get help they often tell u to ring their phone number n thats it they cant n wont do many things at all anymore its just ridiculous n so much harder, cant even do alot of things now without a computer or phone, its actually sad that the world is so full of tech now n anyone who doesn't have a phone is usually extremely isolated n is gonna have alot of trouble with accessing services or doing anything even the bare minimum these days requires a bloody phone, its a joke it really is.
jtmorri
The bank I use has a default after a certain time of trying to do something using phone banking that will then connect to a human for help. I stopped using ANZ as everything was through your mobile app and I do not trust the mobile apps to keep my money safe. I closed the account with them and moved my money elsewhere. Unfortunately, if your response does not fit into the AI parameters it is rejected which clearly shows bias, inaccessibility and control issues that AI poses and why it needs a human backup.