Can't redeem on app
Posted by: sandy2
19th Jun 2026 08:36pm
Hi, I sent you guys an email to say that on the app there's no place to put how many points you want to redeem. Is it just my phone? Help please.
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Comments 3
toddawas
It’s not just you.
The redemption page seems to have changed recently and since then I’ve tried on phone and IPad without success.
I’ve sent a message about the issue but no response as yet.
toddawas
Hello,
In case you weren’t notified, the issue with redeeming on the app is now fixed.
Apparently they were experiencing a technical issue that has now been resolved.
sandy2
Thanks for the reply, hope they fix the issue soon.