Self-checkout lanes replacing human cashiers.

Rachael123

I like them self-serve checkouts because I can scan my items slowly and check that I am being charged the right price. When a cashier does it, it's too quick and I feel too guilty to query any of the prices. Doing it myself gives me a feeling of control and calm.

Ziah

As someone who has long covid and many other chronic conditions, I need to stay as far away from other people as possible (and online ordering is not possible for the fresh food we need) - face to face is unsafe for me (even with my N95 mask firmly on my face), so self service is essential. I do not care what security measures they need to put in place to minimise theft - I am happy to comply and don't care about being filmed for security reasons. I am even happy to go through every item on my receipt if required, just to keep my access to self-serve checkouts. But there needs to be a balance as not everyone is capable of using self serve checkouts, or may not want to, so there needs to be at least a modicum of traditional checkouts available for those people.

annielou

I have no problem with self-checkouts. I often talk to the staff member who is assisting there, but if I am not up for talking I can just do it myself, quickly and easily. The job market is changing and I don't mind that some jobs are being moved away from menial labour to other things. I am not a fan of the cameras or the gates or the feeling of being distrusted, but the self checkouts themselves I actually think is a great idea. I don't mind packing my own groceries, I'm happy to save someone the labour on the days that I can manage it myself.

cazter

I don't like using self-checkouts normally (as I like to keep humans in jobs) but as I do surveys and obtain gift cards I find that I can just stand there and input the e-gift card details. That way I am not worrying about wasting the manned checkout person's time and getting evil eyes from the customers behind me.

bubbles

I will not use self service checkouts because it takes jobs away from people. I would rather wait to be served. I always allow extra time when I go shopping to be served by a real person. You also do not get a discount for using self service so why do the work yourself to line retailers pockets.

UseHerName

As someone who now becomes anxious when having to interact with others because of intense bullying and isolation, I actually prefer self check outs. I don't mind speaking to a cashier at the register, but I'd rather not get into situations of them being rude, judgemental or lacking in customer service.
Self check outs can be physically taxing on bigger purchases because we have to manually do everything ourselves. But I'd rather be tired and pissed off at myself than to have Carol not-so-subtley stare daggers into me.

Janicehelen

I won't use them, I don't want to serve myself. Supermarkets are saving money because anyone who does use the self serve checkout does not get paid and it's taking jobs away. Also, if there is a problem you are left waiting around for an eternity waiting for someone to come and help.

Tyron82791720

The self service scanners are very useful most of the time especially when ur in a hurry and no waiting in long lines. It's only a pain when you need to get smokes then you need to go to the front counter. Also most of the time it's safer to use the self service especially the way the world is going ATM. Because when waiting in lines so many people like to get right up close while ur waiting in lines and they don't care if they're sick they just cough all over everyone and don't give a damn. So the quicker ur in and out the better. Also the only reason why the cost of everything keeps on going up is because of the government wanting bigger pay rises and spending the tax payers money how ever they feel like it. Because in the shops there is usually a couple of people around the self service check-outs if you need help. It's usually some people that don't know how to operate the tills so their employing some of the more less unfortunate people that normally can't get a job.

Michael

We still need a checkout for some people who are handicapped like me.

aussiejohn

I don't like them and refuse to use them. However, the problem with people who want to waste the checkout person's time with endless chitchat about inconsquential garbage, or cannot get their money or card out ready to complete the transaction BEFORE all their groceries have gone past the scanner drives me insane. The amount of people who have to fumble in their huge handbags and purses full of junk to find money or cards is soul destroying. I put all my groceries on the belt in the order I want them packed, I have my rewards card and credit card in my hand while I wait for my turn, and I still have a pleasant interaction and brief chat with the checkout person without delaying the people behind me. When did we stop caring about the other people waiting behind us. Was one of the reasons I stopped going to the bank. They were notorious for time wasters engaging tellers in mindless chatter while the queues went out into the street.

skagaray

I prefer a human cashier. It seems to me more healthy to interact with a human and it is important for people to have jobs. It can be a false economy to dispense with paid jobs and find that the increased unemployment causes problems.

helhy

I quite like them, it is easy to see if I been charged the correct price of items. I can pack my bags the way I want.

wanderdog

Why should I self checkout when someone has lost their job adding to store profits. Prices keep going up not down, no discount for doing their work for them.

Timbo

I use self checkout sometimes if I have a simple small shopping basket of goods but I prefer to have some human interaction when I am not pushed for time and then I choose to go through the regular checkout.

marktime

refuse to use them and chip people i know that are using them that their grandkids won't have that part time job.

rcuttell

The world moves on. Milk and bread are no longer delivered to your door. Garbage men don't run alongside the garbage truck and empty your little bins. Online stores have taken jobs away from department stores. New jobs soon pop up to take their place. When I was young baristas were not a thing; now there are cafes with baristas and wait staff in every suburb. I much prefer whizzing through a self-serve checkout.

margi07

I don't use them, simply because it takes jobs away from people and secondly I don't work for the supermarkets, if they need me to use Self check outs...they should pay Me.

jb

As an octogenarian I would be quite happy to use the self checkouts but my wife is dead against it as she feels cashiers are being paid to do the job. If however eventually there are more self checkouts there will be less need for cashiers leading to unemployment.

Izzie

I also prefer to use self-service checkouts although in priniciple prefer the old-fashioned serviced checkouts. When I shopped for the main part at my local Coles, I enjoyed the friendly exchange with the staff - I knew them, they knew me, and it was the most delightful part of my shop. There always seemed time for these pleasantries. But with COVID, some ill-health and a hip replacement, I turned to online shopping for quite some time - still use it on occasion. I now shop mostly at a different supermarket, and find the self-checkouts easier - I can pack my bags the way I want, check prices as I'm putting them through the scanner, and great if I'm in a focused mood and just want to get on with things. Back at Coles, where I still sometimes buy a few things, more and more checkouts are being converted to self-serve, and the place is so busy, noone has time to talk, and the serviced checkouts are busy because there are so few, so I don't even consider them now. And in my regular supermarket the one time I was feeling tired and saw a serviced checkout with noone waiting, I 'treated' myself to having the operator do all the work - only to find when I got home that the large pack of toilet paper I had bought had been scanned twice - too much to ignore - so when I discovered this when I got home, it meant another trip back to the supermarket for a refund. It seems to me that the days of friendly check-outs and operators is becoming a thing of the past - everyone is too busy, too much in a hurry, and friendly service is becoming a thing of the past when it comes to supermarket shopping. And in this area, at least, I feel I can cope with the advancement, unlike things like AI, pay TV and other forms of technology that I don't understand at all.... !!! The world has become too fast, and as an older woman I will savour peaceful and slow time in my garden and with my friends, and feel at least in one area of technology - ie self-serve checkouts - I can understand and do it!!!!

martyx

Totally useless. If supermarkets could make a profit with staffed mechanical checkouts before barcode readers and then wth electronic checkouts why the need for self serve with the associated security equipment, besides you cant have a conversation with the damn things.

champersjo

I worked on a checkout when I was at school and also throughout my uni days and I find it sad that there are less and less opportunities for kids to do this now

Olivia17

I prefer self checkouts I like them because you can go through quickly check that the prices are correct a lot of the times items scan incorrect when using a normal checkout and then you have to go to service desk to fix it I can pack my own bags the way I want also putting Egift cards through is easier some of the staff don't know how to do it I'm happy with self checkouts

funnysag

Prefer contact with a person and keep someone employed plus pay with cash to keep the cash economy alive.

cjc1959au

Prefer contact with a person and keep someone employed plus pay with cash to keep the cash economy alive.

Excellent, Well Done!!

no name

I like human contact when I'm paying for the shopping. As I go to the same two supermarkets I've been going to for years, I have a chat at one but the other seems to change staff every few weeks. Both only offer one or less frequently, two checkouts operating, so I often join a long queue.
Of the last five visits I have been directed to the '12 items or less' checkout three times rather than waiting in the queue. Decided I must have Resting Cross Face Syndrome! Also, I've shopped there for years and know about half of the staff.
It's good that shoppers can choose how they checkout their shopping, but I prefer engaging with a person, not a machine. Until I read more about self service checkouts I didn't realise there was a problem with 'losses', items not being paid for, so presumably the supermarkets add a premium to all purchases to cover this cost.

psblrobbo

Not a fan at all. I have some impaired vision - enough that I can't read the screens. It is incredibly frustrating that I have to constantly require assistance - every "fruit/veg item I process, gift cards, payment types etc.. Not to mention how often I get an "error message" ! I also don't like the fact I am doing the workload the supermarket should be doing. I have a large family, so my grocery shops are "huge". It takes forever doing the whole process myself not to mention it's physically draining! Not to mention the poor elderly or then the losses that must occur due to theft - which then drives our prices up! I want to see people employed at the registers - doing a job that is 100% justifiable!

DEBOCO

J refuse to do it. If there are no service aisles I ask the staff standing around doing nothing to put my groceries through. People need to think about the future impact of their decisions

squeekums

Love them
Im fast, pack my bags right, no small talk, know how to get the machine to register light items, tricks to make barcode scan, rarely need to call someone over

No jobs lost, they all picking online orders for delivery and click and collect

chickenman

self serve checkouts are another way for "retailers", supermarkets especially, to increase profits by reducing staff without reducing prices. make the customer do the work. also a boon for "shoplifters". i, for 1. will never use something that has put a person out of work, or reduces the number of positions available.

Isabel3261

I think they're good but don't really take into account older people, people with certain disabilities. They're good but we shouldn't completely get rid of cashiers

Swetha3258

It will help us to finish our billing quickly but only thing is they’re replacing humans with machines. So it will make lose the people job

leilani

They are convenient and I like to pack my own groceries because they are all terrible at it. They obviously don’t give them training anymore in packing and having done for decades.

Elii

Well it's good and bad
Good you can go as quick as you want to ...bad in the sense all things don't get scanned

ab

Short answer
Self-checkouts have a place, but I prefer the assisted checkout. It’s nice to chat with the checkout person, ask them about their day, update them on the weather, find out about their holiday… small talk…it’s all good stuff. 😊

Long answer
If the technology is right, self checkouts can be a real boon. My sister loves the self checkout; but the tech is really ‘up there.’ In the store she goes to, they use a device to scan the product as you place it in your trolley, so in essence you can bag the item as you place it in your trolley. If an item needs to be weighed, there are scales available around the store. You pay as you return the device and leave … at least that’s my recollection of how she described. But if it’s the same system we’re all visualising, then if I’m slower going through the self checkout than I am going through the assisted checkout. Seriously, I’m the guy at the self checkout searching for the barcode 😂 The people at the assisted checkouts work like virtuosos with their machines. They can get me and my full trolley bagged and out the door in the same time it would take me to process half the number of items and ALL while they’re talking to me. LOL
That said, self checkouts are great when I have just a few items and I don’t want to get in a que of full trolleys. For that reason, whenever I see someone behind me in the assisted checkout cue, clutching a few items, I offer them a position in front of me so they can get out quicker.

But this is just another step into the future… I was just a kid then, but I remember being in the car when dad was fuelling the tank and an attendant, that’s right, a fuel station attendant operated the pump and cleaned the windscreen, and checked your oil if you asked him. Today, you can refuel, pay, and leave without entering the convenience store.

logilnk2

I do find it quicker. I still prefer to connect with a human and say “Hello”.

mrspxl

Although at times it may be quicker to use self service if only a few items you play into the corporations games. There isnt enough room at the auto checkouts, it's cramped and over crowded. Seems some people do not realise what the supermarkets are doing. Soon there will be no supermarket jobs for people it will be all automated. When l have refused to use an auto checkout, prefering a manned checkout l am called a granny or a karen. Just another form of bullying and another choice taken away.

musicmum

Yes I find it a pain. Why should I work for free? Taking people's jobs? I despise having to ldo all the work and from my experience it is easy for things to go wrong and you then have to wait until you get help, so more times than not it is not quicker. I went back to manned check-outs because I like the human interaction, knowing I am keeping someone in a job and I can organize getting my cash ready, yes went back to cash too. Plus I hate that we are being tracked and kept an eye on at all times just because of a few people who do the wrong thing. What I would love to see is if everyone one gave up using the self-serve then they will get rid of them. Our local IGA got rid of theirs because being a smaller supermarket that could not cover the costs, losses and extra staff to keep an eye on people. So much more efficient using a manned check out and a lot more enjoyable, you get to know the staff and get a smile as a bonus. Often you get to talk to those waiting inline too, where as in the self-serve everyone is too busy trying to work the machines, volunteering their time with no pay.

squeekums

Yes I find it a pain. Why should I work for free? Taking people's jobs? I despise having to ldo all the work and from my experience it is easy for things to go wrong and you then have to wait until...

I wont give up what works well for me
Its fast, easy, little to no interaction, bags packed right

Ashar

I don't use them at all. It is just a cost saving measure by the supermarket chains. I expect to be served by a human and receive friendly customer service as well as the check-out operator packing my bags.

musicmum

I don't use them at all. It is just a cost saving measure by the supermarket chains. I expect to be served by a human and receive friendly customer service as well as the check-out operator...

I agree, glad you don't use them either. The more that don't use the then they might get rid of them.

John3259

I prefer keeping people in work over supermarket profits so opt for cashiers every time.

musicmum

I prefer keeping people in work over supermarket profits so opt for cashiers every time.

I agree, why should we do unpaid work to help them make more profits?

penszen

I don't mind it as an option but not as a replacement for human cashiers, and I don't mean having just one cashier with a big queue! I don't want to reduce the employment opportunities the big supermarkets provide and nor do I want to do a job for free that previously someone was paid for, eg, scanning and packing groceries. If it's a bigger shop, say over $100, we should get a discount if we check ourselves out.

musicmum

I don't mind it as an option but not as a replacement for human cashiers, and I don't mean having just one cashier with a big queue! I don't want to reduce the employment opportunities the big...

They will get more manned check-outs if people demand them, line up and push the boundary to reduce the self-serve. Go back to the fast lane for a few items. Dollar factor is too hard to work out.

jamiesults

I'm not a fan of self-serve checkouts at supermarkets, straight up. This concept of having 1 employee attend to up to 16 self-checkouts at the one time is doing away with human cashiers having a job. Not exactly a satisfying 'customer experience' from my point of view. If it was a case of self-checkouts for 15 items or less, I can justify that. If it was a case of customers receiving 15% off their shop by going self-serve, that could also be an incentive as well Last time I visited my local Coles, I went via self-service checkout and I had 67 items in total costing me $242. What a painful experience that was - not just for the price I paid for everything, but especially with only two (2) manned checkouts open on the Sunday morning. What made it clear to me was the fact that using the manned checkout would've been quicker than doing it myself via self-serve - especially if you have items with the 'quick sale' sticker, and these items scan at the full price which then requires the employee with 15 other self-serve checkouts to worry about to come along and override the price that was scanned. The more self-serve options I see from the likes of Aldi, Coles and Woolworths - the less likely I am to use these options and instead head in the direction of a staffed checkout. In future when I have 67 items in my trolley, I know which way I'll be steering towards...

musicmum

I'm not a fan of self-serve checkouts at supermarkets, straight up. This concept of having 1 employee attend to up to 16 self-checkouts at the one time is doing away with human cashiers having a...

I agree, my experience it is quicker to use a manned check-out, the amount of times you have to wair if things go wrong to get help is a pain, and I don't want to work for free. Let's all use manned check-outs and then they might get rid of the self-serve and put back the fast lanes for a certain amount of item, that they use to have.

Ellessri

Personally I prefer the self checkout, but I do think there should be manned for those that want them, especially for elderly and those with mobility issues etc
They do however need to fix all the bugs with the self checkouts and have some that actually take cash, would be great if they also set them up so they are spaced so that you can easily fit a trolley at one without encroaching on others space

musicmum

Personally I prefer the self checkout, but I do think there should be manned for those that want them, especially for elderly and those with mobility issues etc
They do however need to fix all...

Machines will always get bugs, and things always go wrong. Not for me, prefer personal contact with someone who's job is important to them. You should try the manned one and compare the time it takes, much quicker to use a manned one and a much nicer experience.

AdelaideM

I love self checkouts, but I think it's important that we maintain at least some irl checkout staff.
I really enjoy that I can get my grocery shopping done without having to worry about polite small talk with the cashiers, espeically when I'm tired or just grabbing a quick something on my way home, but I'm only buying for myself, not a whole family.
I think having cashiers is important for many other people in society. I worked as a checkout operator for a few years, and for some of our regular eldery patrons, it was sometimes the only conversation they'd have all day. They'd come in to get their dinner or some biscuits or milk, and have a little chat with us. Whilst on days that we were incredibly busy this could be frustrating, at the same time this was really important to the customer. It's also crucial for some of the disabled in our community. While the idea of just swiping something through the little machine may seem like a small task, when you've got a lot to get through and lifting anything is hard for you, having someone else scan and bag your items can make a big difference to energy levels.
Both self checkouts and human cashiers have a place in grocery stores.

musicmum

I love self checkouts, but I think it's important that we maintain at least some irl checkout staff.
I really enjoy that I can get my grocery shopping done without having to worry about polite...

I am surprised that you support self-serve when you know it is important to have the manned check-outs not just for the people but for the job, which more and more are disappearing because of machines replacing them. Why is it so hard to just smile and say hello to the cashier, no need to talk if you don't feel like it? Please support people in jobs, it is important to them.

Bazman321

I love self checkouts! For me grocery shopping is something that has to be done but I try to make it a relaxing experience, almost meditative. I take my time to go up and down the aisles and the self-checkout is a huge part of that experience. It might sound strange to others but I find it so relaxing scanning each item at a steady pace as I empty my trolley and it helps me forget everything else happening in the day as I focus on scanning. It also gives me a nice feeling when it prompts me that I have some money off, making the whole experience even more enjoyable. If I was asked if I would like to use a normal checkout I would refuse as it is that important to me to have the self-checkout experience

musicmum

I love self checkouts! For me grocery shopping is something that has to be done but I try to make it a relaxing experience, almost meditative. I take my time to go up and down the aisles and the...

Sad you like machines replacing people's jobs. How can it be relaxing if something goes wrong with the machine?

site77

self-checkout lanes have definitely stirred up some strong opinions! You're not alone in liking the speed and independence of it; a lot of people appreciate being able to skip long lines and just zip through on their own terms. Especially if you're grabbing just a few items, it's super convenient.

musicmum

self-checkout lanes have definitely stirred up some strong opinions! You're not alone in liking the speed and independence of it; a lot of people appreciate being able to skip long lines and just...

That is what the fast lane used to be for, a few items, I don't like working for no pay. I prefer to help keep people in jobs.

Zanyt

I do not like self checkouts if you have a big shop as they take you so long to do it. My local store now see me coming with a trolley load and they open up a staffed checkout because they know I do not like self checkout plus it is nice to talk to the staff while they are scanning your groceries.

musicmum

I do not like self checkouts if you have a big shop as they take you so long to do it. My local store now see me coming with a trolley load and they open up a staffed checkout because they know I...

I agree, and how nice that your local is looking after you. Our local IGA got rid of the self-serve and it works so much better.

PGS

I prefer the staffed ones. If I wanted a job as a checkout chick, I'd apply for it.

musicmum

I prefer the staffed ones. If I wanted a job as a checkout chick, I'd apply for it.

That's exactly how I feel, keep them in jobs.

musicmum

I prefer the staffed ones. If I wanted a job as a checkout chick, I'd apply for it.

Yes me too, it gets me people like working for free and are not thinking of those jobs that are lost because of self-serve.

madi.sons

I used to without fail always go to a manned checkout.
Until they were simply not available.
There is 2 at my local woolworths. The other dozen or so are self checkout and one of those new scan your phone and go checkouts where you scan items as you shop.

I find the self checkouts frustrating especially when paying cash as the machine doesn't take it unless absolutely perfect straight note. It doesn't register 5c peices at times too.
But, I like the way I pack things. I have seen a lot of my items just thrown in with bo regards to eggs or cold products.
I pack things in order of my kitchen - all fridge items in one bag, all freezer items in another then pantry items. I also play tetras! So it all fits perfectly. I like my bottles (like water, soda etc) to be laying down then pantry items on top. Most people stand them up - no room in bag for anything else.

Anyway, so now I always go to self serve. Much quicker and the way I like things packed. I just pay by card mostly now so I don't have to wait around for help.
I'm introverted and I do not like engaging with people if I can help it so this suits me better now.

I do also shop once a week at iga and in my small town they only have manned checkouts so that's always nice though to speak to a human. I still pack my bags!

musicmum

I used to without fail always go to a manned checkout.
Until they were simply not available.
There is 2 at my local woolworths. The other dozen or so are self checkout and one of those...

I only use manned check-outs and I tell them I will pack my own bags, they love it. I prefer also to keep people in jobs. Our local IGA got rid of their self-serve.

dvdlcs

Love self-checkouts. Quicker (no queueing for a cashier), simpler (no awkward conversations - I'd rather they concentrated on doing one thing right rather than trying to talk and work at the same time), and I can pack my bags the way I want them packed (weight distribution as I walk to the supermarket).

A very annoying habit from cashiers in other (non-supermarket) stores is when they look at your purchases and start asking questions or making comments about them - oh, that's nice! I didn't know we had those! etc. No, just no.

musicmum

Love self-checkouts. Quicker (no queueing for a cashier), simpler (no awkward conversations - I'd rather they concentrated on doing one thing right rather than trying to talk and work at the same...

You can pack your own bags, I do. Are you not worried about jobs being lost? Remember when there is more unemployed, less gets spent which effects the economy. Machines are taking away too many jobs and they still go wrong at times.

musicmum

They are only trying to be friendly and create some repour with their customers. It is so hard working on registers when you have to deal with customers that want to talk and you have to be polite...

I wonder why it is so hard for people to accept friendliness, I much prefer that then rudeness, being ignored or just have a stone face serving me, maybe some people do prefer robots.

. V

Love self-checkouts. Quicker (no queueing for a cashier), simpler (no awkward conversations - I'd rather they concentrated on doing one thing right rather than trying to talk and work at the same...

They are only trying to be friendly and create some repour with their customers. It is so hard working on registers when you have to deal with customers that want to talk and you have to be polite when you have a line of customers waiting giving you greasy looks and others that are just downright rude to the point they will not even acknowledge you with a hello or anything. We get customers that will report us for not being friendly enough to them. Damned if we do, damned if we don't.

Prad

Depends on my mood—if I’ve got three items, sure. But if my avocados won’t scan right, I’m cursing the robot overlords.

Pennycake

I have ASD Level 1 and I much prefer using the self-checkout as I don't have to make small talk or interact with the cashier, plus I don't feel rushed by other customers queuing right behind me. However my husband also has ASD Level 1 and he enjoys the human interaction at the regular checkout.

I was really annoyed when I was pregnant during the pandemic and one over-enthusiastic older staff member came over as I was using the self-checkout and started being very inquisitive about the pregnancy and standing so close that I was backed up against the checkout machine. Seriously!

OzBirdMan

I hate them, theft has risen so prices go up, I don't get a discount for taking someone's job so refuse to use them

musicmum

I hate them, theft has risen so prices go up, I don't get a discount for taking someone's job so refuse to use them

Because of them and the thefts we now are all being tracked and filmed. I feel sorry for all those who lost their jobs.

Emerald

I try to refuse self serve checkout's , as other people say, they don't get paid to do it themselves and neither do I. I am deaf (fully) but can still speak and say Hello to cashiers who get paid for doing their job ans still can smile and understand my problems. I don't like them self service and am still into people sevice :)

kossie

I work in retail and in my opinion I reckon it’s quicker if a cashier does it because you sometimes don’t have enough space for placing bags and that can delay you, also I notice the public have lost interaction with communication with a cashier even if it means just saying hello. I’m old school it’s great having all this technology these days but we the public have lost our ability to communicate.

joose

If I only have a few items it's fine. I find I cannot have more than 2 bags on the counter, even half full, and I have no room, and the red light comes on and the thing squeals that I have the wrong items in my bag! It is so annoying. Oh, and if I have something else in the trolley [ another store purchase or my bag], then it calls me a thief!

ljrallyart

I hate them unless I’m getting only a couple of things, I prefer to talk to someone and there is less issues where an assistant has to step in if a product doesn’t scan or weigh right

crypticpat

It's a matter of personal choice. We need both. Depends how much shopping I have done and how much time I have, though I usually choose self serve.

mulbs

I will not use self checkout unless I receive a discount for doing a staff members job, which will probably be never. We used to be provided with bags once, now have to buy them. We all had items scanned by staff once,now we are being pushed into scanning yhe items ourselves. The next change will be stack the shelves our selves !!

funnysag

I prefer a person & also pay 💰 n cash.

musicmum

I prefer a person & also pay 💰 n cash.

Yes, keep cash alive.

Shiralee

I try not to use them. I've had issues every time I've used them. It works out just as quick to be served by a staff member.

Bigbear

I've had a change of heart and no longer have I any quarms using these self checkout lanes and mainly use self-serve nowadays.
With self serve its convenient, quick, no fuss and I can arrange everything in my shopping bag the way I want.
My local woolworths and coles have plenty of self checkout and it's pretty easy once u get the hang of it.
I wouldn't use a self serve with a huge trolley load, I think that's annoying when shoppers take up a huge amount of space with their trolley and bags all around the place, but I do my big shops online and then all the extras with self serve.

musicmum

I've had a change of heart and no longer have I any quarms using these self checkout lanes and mainly use self-serve nowadays.
With self serve its convenient, quick, no fuss and I can arrange...

So you are not worried about jobs being lost?

jtmorri

I first started using self-serve checkouts at the supermarkets 10 - 12 years ago and did not like them. The whole bag in the area, goods not in the area, having to have the attendant come across all the time to swipe their card and sometimes reset things, not enough space for a trolley and not enough space for all your shopping are some of the drawbacks I faced at this time. One defining factor for me was the fact that items didn't end up in my bags due to the lack of space so I would get home without one or two items that I had paid for. So, I don't use them as I am shopping for a large family and they don't suit my purpose.