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Money matters

I recently lost my husband of 38 years to cancer and decided to put the bank account which had been in joint names, into my name only. You can imagine my confusion when I was told by the bank employee that they would have to freeze the account while the necessary paperwork was done by the Department of Deceased Estates. I had just lost my husband so had too many other things on my mind to question this. Luckily for me my daughter was with me and to her it sounded odd so she rang through to the department concerned. After she had explained the situation she was told that I had received totally wrong information and that they never freeze joint accounts. My whole point to this story is that bank employees should be trained properly before they are deemed capable of giving advice on or handling any money matters at all.

Last reply: 19th Jan 2019 / 3 replies / Post by Nefertari

Reply

Madeleine31448591

Posted by: Madeleine31448591
Posted on: 27th Dec 2018

Madeleine31448591 says: Thankfully the process was very smooth with the banks for my Nan when my Poppa passed, however, everything was either joint or in his name for all utilities etc. and those companies made my Nan's life hell just trying to change things over. Working in customer service myself, I cannot understand or comprehend how these people can be so unsympathetic to the fact that a life has been lost and the last thing anyone wants to do is deal with this crap.

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